WE’RE HERE TO HELP
Cloud surfer Technical Support is standing by to answer your product questions about your cloud surfer products. You may submit your customer support inquiries to cloud surfer Technical Support via the form below. In order to best serve you, please provide as much information as possible.
You may also contact
Technical support- 011-65164649.
Hours of Support Operation:
10:00 am – 6:00 pm
Monday – Friday (except holidays)
RETURNS & SHIPPING
Cloud surfer. will only accept return of unused and undamaged products that are returned in the original packaging. Purchaser must follow this return procedure:
Within ten days after receipt of the Product, Purchaser must contact cloud surfer Technical Support at 011-65164649 and request a Return Material Authorization (RMA) number.
After Purchaser receives an RMA number from cloud surfer. Purchaser must return the Product to cloud surfer. in an unused, undamaged condition and in the original packaging. The Product must be received no later than ten days after the RMA was issued.
Purchaser, as a condition of returning the Product, must pay cloud surfer. a re-stocking fee equal to 10% of the purchase price for the returned Product. Payment of this fee is due at the time Purchaser obtains the RMA, subject to actual return of the Product in accordance with the terms of this Policy.
Upon receipt of the returned Product, cloud surfer . shall inspect the returned Product to confirm that it is unused and undamaged and in the original packaging. Upon such confirmation, and provided the Purchaser has followed the procedure set forth in this Policy, cloud surfer. shall credit Purchaser for the purchase price less the 10% restocking fee.
If Purchaser returns Product that is used, damaged, not in the original packaging, or otherwise not in accord with this policy, then cloud surfer. shall not issue any credit to Purchaser and Purchaser shall pay all costs for return shipment of the Product to Purchaser.
Shipping policy & changing your order
Cloud surfer typically ships products via ground delivery through various carriers. Please call cloud surfer Customer Care (011-65164649) for questions about your order and specific shipping and tracking information.
We give 6 month warranty on our products.
Damage due to water and misuse is not covered.
Warranty is only for battery, motor or any other manufacturing defect.
Warranty will only entertain with original RFN number holder only